Privacy Policy
Sayali's Bloom Box Co. respects the privacy of our customers, gift recipients and website visitors.
Last updated: October 2026This policy explains the types of personal information we may collect, why we use it and the choices available to you. We handle personal information in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023.
Information We May Collect
- Customer information: name, phone number, WhatsApp number, email address and billing information.
- Recipient information: recipient name, phone number, delivery address and delivery instructions where needed to fulfil an order.
- Order information: products requested, occasion, budget, quantity, personalisation details, gift messages, any allergy or dietary requirements you share, and order history.
- Business-order information: company name, business contact details, branding requirements, billing details and delivery information.
- Website information: information collected through cookies, analytics or similar technologies if these tools are enabled on the website.
Why We Use This Information
- respond to enquiries
- prepare quotations
- process and fulfil orders
- personalise gifts
- arrange delivery
- provide customer support
- communicate order updates
- maintain business and transaction records
- improve our website and services
- send promotional communication where the customer has chosen to receive it
Gift Recipient Information
When a customer asks us to send a gift directly to someone else, we may receive personal information about the recipient.
We use that information only as reasonably necessary to prepare, coordinate and deliver the gift, communicate about delivery where required and handle related support.
Customers should provide recipient information only where they are authorised to do so.
Payment Information
Payments may be processed through banks, UPI or other third-party payment services, depending on the payment method used.
We do not store complete card or banking credentials. The privacy and security practices of the payment service you use may also apply.
Service Providers
We may share limited information with service providers where necessary to operate the business, including delivery partners, payment services, website hosting providers, form and communication platforms, analytics providers and other technology partners.
Contact form submissions may be processed by a third-party form service, and some providers may store information on servers outside India.
These providers receive only the information reasonably necessary for their role.
Marketing Communication
We may send gifting ideas, festive updates or offers when a customer has requested or consented to such communication.
You can ask us to stop promotional messages at any time through the relevant communication channel.
Transactional or order-related messages may still be sent where necessary.
Data Retention
We keep personal information only for as long as reasonably necessary for order fulfilment, customer support, business records, legal obligations and other legitimate business purposes.
Data Security
We take reasonable administrative and technical measures to protect personal information from unauthorised access, misuse, alteration or loss.
However, no website, communication platform or electronic storage method can guarantee absolute security.
Your Choices & Requests
Depending on applicable requirements and the nature of your request, you may contact us to access the personal information we hold, request corrections or deletion, withdraw consent for marketing, or raise any other privacy-related question.
We may need to verify your identity before responding to certain requests.
Third-Party Links
Our website may link to platforms such as Instagram, WhatsApp, payment services or other external websites.
Those services operate under their own privacy policies and practices.
Changes to This Policy
We may update this Privacy Policy when our website, tools, services or data practices change.
The current version and last-updated date will be published on this page.
Privacy & grievance contact
For privacy questions, requests or complaints, please contact Sayali's Bloom Box Co.
- +91 78877 70104
- Phone
- +91 78877 70104
- Address
- FL 2, Yashwant Sankul, Rajarampuri 7th Lane, Kolhapur, Maharashtra 416008
- Hours
- Monday to Saturday, 9:00 AM to 6:00 PM IST