If something isn't right, tell us
Every Bloom Box is curated and packed with attention to detail.
If something arrives damaged, incorrect or incomplete, please contact us promptly so we can review what happened and help determine the appropriate solution.
Because many of our gifts are customised, personalised or prepared specifically for an occasion, they cannot always be returned in the same way as standard retail products.
Damaged on Arrival
If your hamper or an item inside arrives damaged, please contact us within 24 hours of delivery.
Please provide:
- order number or purchaser name
- photographs of the outer packaging
- photographs of the damaged item
- a brief description of the issue
Please retain the original packaging until the issue has been reviewed.
Depending on the circumstances and product availability, the solution may include replacement of the affected item, another suitable resolution or a refund where appropriate.
Incorrect Item Received
If you receive an item that differs from the confirmed order, please contact us within 24 hours of delivery with photographs and your order details.
We will review the order confirmation against what was delivered and arrange the appropriate resolution.
Missing Items
If an item listed in the confirmed hamper is missing, contact us within 24 hours of delivery with photographs of the hamper as received.
Once verified, we will work with you on the appropriate replacement or resolution.
Personalised & Custom Orders
Personalised, monogrammed, printed, branded, engraved or otherwise customised items are generally prepared specifically for the customer.
For this reason, customised products normally cannot be returned because of a change of mind, preference or incorrect personalisation information supplied by the customer.
If we have made an error in the personalisation, please contact us and we will review the issue.
Items That May Not Be Returnable
Certain products may be non-returnable for hygiene, safety or product-integrity reasons, including opened food products, consumables, personalised products and items that have been used or damaged after delivery.
The specific eligibility will depend on the product concerned.
Change of Mind
Because Bloom Boxes are curated around individual requirements, we generally cannot accept returns simply because the recipient changes their mind after delivery.
Please contact us before ordering if you have questions about a particular product or hamper configuration.
Replacements
Where a replacement is approved, the replacement timeline depends on product availability, customisation requirements and the delivery destination.
We will communicate the expected timeline when the replacement is approved.
Refunds
Where a refund is approved, it will be processed through the banking process, normally to the original payment method or the bank account you provide.
The time taken for the amount to reflect depends on your bank or payment provider. We will let you know the expected timing when your refund is approved.
How to raise a request
Please contact us within 24 hours of delivery. Include your order details, photographs where relevant and a brief explanation of the issue.
- +91 78877 70104
- Phone
- +91 78877 70104
- Hours
- Monday to Saturday, 9:00 AM to 6:00 PM IST